Survival guide


You are registered to Bienvenue Québec, you have completed your company profile… and now what!?


You must make sure to reserve your hotel room for the event (if needed). Bienvenue Québec works in relationship with official hotels that offer preferential rates to the participants. You can access the hotel reservation forms of our official hotels via your Bienvenue Québec online account.

If you are a buyer, you have the opportunity to participate to several activities (eg : FamTours, Excursions, VIP Cocktail, etc.) for which you have to register in advance. The spots are limited for some of those activities, so we suggest you to submit the activity form filled out as soon as possible. For more details or to register, please refer to the following page : Visits and Tours.

Keep on hand the list of the important dates preceding Bienvenue Québec, to make sure you have completed all the required steps before the event.

If you need additional information (or event just a refresh of your knowledge), the Bus Carriers Federation offers a series of trainings available in preparation to the event. For more details, please refer to the following page : Continuing Education Program.

Once those steps are completed, you are finally ready to submit your appointment requests!*
From Monday August 24, 2020, if you are a buyer you will have access to the list of the registered sellers with their company profile, and vice versa. In your Bienvenue Québec online account, we will ask you to place in order of priority the companies you want to meet. It is very important to study well the profiles of the participants before making your selection, to make sure that what they offer corresponds to your objectives. Once your selection is done, you will have until September 21, 2020 to revise your choices and verify if there were last minute additions or cancellations of participants. Your schedule will be available on September 28, 2020.

We suggest you to prepare some pre-completed meeting sheets to bring during your Bienvenue Québec appointments. These sheets can include the name of the company with which you have an appointment, the name of the delegate, few lines to take some notes and any other important information you don’t want to forget for the appointment.

* Note: Package B (buyers and sellers) cannot request appointments via the computerized system.

It is also important to revise the inclusions of the package you have selected, in order to know what you have access to during the event. For example, a seller at the Package C (1 day) will not have access to the marketplace floor on the afternoon of October 26, October 27 and 28, 2020. Also, he does not have access to the meals of October 27 and 28, 2020 nor at the evening of October 27.

Before your arrival, it can be practical to get familiar with the event schedule at the following page: Official Program.

click here

Consult the section: ‘‘What should you bring at the Bienvenue Québec marketplace?’’



At your arrival at the event, head towards the registration of Bienvenue Québec. At the registration desk, you will be given a package including your badge, and some additional information about the event.

You have to wear your badge AT ALL TIME. Nobody will have access to the Bienvenue Québec marketplace activities without this badge. The color of your badge will be determined by the type of participant you are (sellers, buyers, etc.).

FREE PERIODS (without appointments)
  • There are only one type of periods without appointments: the "open" slots.

  • The "Open" slots are periods for which no appointment was granted during the computer pairing.

  • Maximize your presence by planning additional appointments and, for sellers, by enlarging your network in the delegates’ lounge. To add appointments :
    • Study via Internet on your mobile device the profiles of the companies you have a business potential with (by referring to your own selection criteria).

    • If you click on a "Open" slot, you can see all companies available at the same time as you.

    • Learn to visualize quickly your open slots to be ready to approach a new buyer during the open market.

    • Practice your approach in order to take less than 30 seconds during the open market to plan an additional meeting with a buyer, to exchange your business card or company profile and to head towards another potential customer.


If you are a new delegate, please refer to the following page: Activity for new delegates

    The secretariat is the place to get additional information about your registration or to declare lost objects.
  • MASSAGE CENTRE (offered to buyers only)
    Enjoy a relaxing moment offered by Groupe Tidan. You can take a massage appointment during Bienvenue Québec. You can make the booking during the appointment selection period or you can make it on-site at the Tidan booth, pending availability. Note that a massage blocks 2 consecutive appointment slots.
    You can leave a note to another participant at this location. Each delegate has a mailbox to receive incoming messages from other delegates. The people in charge of the Message Centre will take care of the mail distribution to the participants who have to stay in their stand between their appointments.

    However, we strongly suggest that you use the system for sending messages on our secure web site. The messages via our secure web site are sent directly to the customer's email address.
    This service will link the Convention Centre with the official hotels, from October 25 in the afternoon until October 28, 2020. 

    Shuttles will also be offered between the official hotels and locations where evening functions will take place.



Upon return of the event, it is important for sellers to follow up with the buyers they met. The follow up has to be done accordingly to the timeframe given by the buyer (eg: one may ask you to send information only in the spring). If you do not know when to follow up, we suggest you to do it between 1 and 2 weeks after you are back from Bienvenue Québec.