April 29, 2021 - 1:30pm to 2:30pm
Presented in English 

DESCRIPTION
Some Canadian and American tour operators will be happy to answer some of our questions on the subjet, like:

• How do they foresee the post-COVID recovery?
• Do they think the group market will experience significant changes in the future?
• Are we still talking about groups - 20, 30, 40 people or just individuals?
• When are they going to start working on 2022 or 2023 programs?
• Did DMOs keep them informed of the news in their respective region?  Do they need more info?
• What are they looking for from your service providers?
• What products are they looking for to meet their customers' demand?
• What is the best way to contact them or keep them informed?

Do you have a question for them?  You can send your inquiry directly to francois@vielmarketing.com in advance or write them in the question & answer box during the discussion.   

TOUR OPERATOR GUESTS

• Michelle Kenny, General Manager – Canadian Tours International
• Vizia Muriyawan, Administrative Assistant – Canadian Tours International
• Anina Grasso, Senior Manager of Contracting – Destination America
• Howard Herman, Tour Development Manager – DeNure Tours
• Yuka Kuroyama, Assistant Director, Leisure Business – JTB International (Canada), Ltd. 
• Alice Lin, Director – CAL Travel & Tours

Moderator : François Jean Viel - Viel Marketing

COST
FREE member of the Bus Carriers Federation
$35* / non-member
* 3% administration fee applies.

-Registration non-exchangeable and non-refundable.

Registration deadline: April 27, 2021
Webcam and microphone not required. 

May 13, 2021  - 1:30pm to 2:30pm
Presented in English

DESCRIPTION
Some Canadian and American tour operators will be happy to answer some of our questions on the subject, like:

• How do they foresee the post-COVID recovery?
• Do they think the group market will experience significant changes in the future?
• Are we still talking about groups - 20, 30, 40 people or just individuals?
• What will be the trends for group travelling?
• When are they going to start working on their 2022 or 2023 programs?
• What are they expecting for the fall 2021?
• What products are they looking for to meet their customers' demand?
• What is the best way to contact them or keep them informed ?

Do you have a question for them?  You can send your inquiry directly to francois@vielmarketing.com in advance or write them in the question & answer box during the discussion. 

TOUR OPERATOR GUESTS

• Ted Nelson, President – Hospitality Tours 
• Jazmin Walters, Travel Operations Manager – EduTravel, Inc.  
• Cristina Dong, Director of Sales & Operations – TPI Global  
• Emily Liao, Manager Sales & Operations - TPI Global 
• Noushin Hashemi, Tour Coordinator/Supervisor - Toronto Fun Tours 
• Katsufumi Okada, Manager – Canada Tour System Inc.  

• Roy Chou, Managing Director – Luxes Tours

• Kazuto Bessho, President – Maple Fun Tours

Moderator : François Jean Viel - Viel Marketing

COST
FREE member of the Bus Carriers Federation
$35* / non-member
* 3% administration fee applies.

-Registration non-exchangeable and non-refundable.

Registration deadline: May 11, 2021
Webcam and microphone not required. 

September 16, 2021 - 1:30pm to 2:30pm
Presented in English

DESCRIPTION
Some Canadian and American tour operators will be happy to answer some of our questions on the subject, like:

• How does the student market will restart after this pandemic?
• Will the destination and activities be different?
• Will the group size stay as they were?
• How do they foresee the post-COVID recovery in this particular market?
• What are the requests from schools? Do they have already rethought this market?
• When are they going to start working on youth travelling programs?

Do you have a question for them?  You can send your inquiry directly to francois@vielmarketing.com in advance or write them in the question & answer box during the discussion. We will try to answer as many as possible during this hour.

TOUR OPERATOR GUESTS

• Masa Nishira – Skyland Tours, Ltd. – BC
• Susan LeClair -  Shoreline Charters & Tours, Inc. - ON
• Ted Goldenberg  - Chapman Cultural Tours, Ltd. - ON
• Heather Depew – Perspectives - ON
• Jazmin Walters – EduTravel, Inc. – ON
• Carole Carley – Brightspark – ON
• John Temple - Temple & Temple - ON
   

Moderator : François Jean Viel - Viel Marketing

COST
FREE member of the Bus Carriers Federation
$35* / non-member
* 3% administration fee applies.

-Registration non-exchangeable and non-refundable.

Registration deadline: September 14, 2021
Webcam and microphone not required. 

October 14, 2021 - 1:30pm to 2:30pm
Presented in English

DESCRIPTION
Some Canadian and American tour operators will be happy to answer some of our questions about what buyers are looking for in terms of follow-up by sellers, such as:

• Why do tour operators choose one trade show over another?
• - Do they prefer an appointment or a walk-in trade show?
• - How do they choose the appointments?
  • Do they choose suppliers they know first?
  • Do they choose new suppliers?
  • What should a supplier’s profile include?
  • Do they prefer to receive short emails to request an appointment?
• What do they look for in a product sheet?
• Do they often encounter suppliers who are not prepared?
• What suggestions can they give to suppliers to prepare well for a trade show? 
• After the trade show, how do they want to receive follow-ups; by mail, email, etc.?
• When do they want to receive follow-ups?
• Do they want to receive a second and third follow-up?

Do you have a question for them?  You can send your inquiry directly to francois@vielmarketing.com in advance or write them in the question & answer box during the discussion. 

TOUR OPERATOR GUESTS

• Kazuto Bessho – Maple Fun Tours - BC, Canada
• Roy Chou – Maple Fun Tours – BC, Canada 
• Charles Zhao – CP Trip – ON, Canada 
• Anina Grasso – Destination America – CA, USA

• David Siu - CAL Elite Travel, BC

Moderator : François Jean Viel - Viel Marketing

COST
FREE member of the Bus Carriers Federation
$35* / non-member
* 3% administration fee applies.

-Registration non-exchangeable and non-refundable.

Registration deadline: October 12, 2021
Webcam and microphone not required.